Privacy Policy


Welcome to our site named hereafter the “Website”. At JaJa, named hereafter “We or we”, we value our clients and visitors’ privacy. Therefore, we do our best effort to comply to the rules imposed by the EU General Data Protection Regulation (GDPR).

Below we describe the information we collect, how we use it and your choices regarding this information.

Contact information

Via our contact form
Via mail: JaJa bv, Muinklaan 6, 9000 Gent, Belgium
VAT number: BE 0436.236.318
Via e-mail:

1. Processed data

Data your voluntarily provide us with

We collect information from you when you subscribe to a newsletter, fill out a form or enter information on our site, such as:

  • Full name
  • Email address
  • Company
  • Phone number
  • Additional personal data as is contained in the messages / job applications

Unidentifiable data

Data that are automatically collected:

  • IP address
  • Used device
  • Operating system
  • Language preferences
  • Domain name of the web site from which you linked to our Site
  • Your browsing habits on our Website
  • Pages you visit, the time and date of your visits
  • The links you click

Some data is anonymously collected through cookies or other similar technologies. To find out more, please refer to section 5 of this Privacy Policy.

2. Purposes of the data processing

JaJa will use data only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. We take reasonable steps to ensure that the personal data is relevant to its intended use, accurate, complete and current.Your personal data stays strictly confidential and will in no way be communicated to third parties or used for direct marketing purposes unless we therefore have obtained your consent, unless we have a legitimate interest to process your information. Your consent can be revoked at any time, without justification, and freely by email at

General purposes

We collect personal data from our Website visitors to:

  • analyse profile and or behavioural data to help us improve the services we offer to you
  • enable us to provide you with the services and information offered through the Website and which you request
  • administer the technical aspects of the Website and applications
  • carry out market research in order to improve the technical and intrinsic quality of the provided services
  • improve our services by compiling anonymous visitor statistics
  • lead an investigation regarding the quantity of visits on the different parts of the Website
  • improve security

Serious violations

Upon request and in case of serious violations of rules of conduct, user’s data can be provided to the police.

3. Duration of the conservation of the data

All personal data is kept as long as necessary to achieve the purposes determined in this Policy for which it has been collected unless a longer retention period is required by the law.

4. Where you information is processed

All information that you submit via the Site is sent to and stored on secure servers.

We use third-party email services to manage our regular communications: MailChimp, Gmail, Notion. Some are companies based in the US. When you contact us through our forms, request whitepapers or subscribe to our newsletter, you agree to your data being stored this way.

5. Your rights

You have the right, free of charge, to access, rectify, transfer, restrict the processing or, if legally possible, ask the erasure of the personal data that you have communicated to JaJa.

You can exercise these rights by contacting us by mail at Please note that the right to object requires a motivation unless it relates to the processing for direct marketing purposes. We will treat your request in maximum 30 days following your request or longer if the process is complex.

Always add a copy of your identity card, so we can verify that it is certainly you. If you can’t provide us with the requested information, we can refuse your access to certain services. You are solely responsible for the accuracy and completeness of all information that you provide to us.

Right to data portability

By applying the rules of the EU General Data Protection Regulation, article 20, you have the right to transfer your data from a data controller to another in a machine-readable format. The data controller can be an individual or an organisation that determines the purposes and manners of the personal data processing. A machine-readable format is a format that can be easily processed by a computer (e.g.: .csv, .xml formats).

Newsletter preferences

In every newsletter We send you, you have the option to update your profile and individually choose the content you would like to receive from JaJa.

You can unsubscribe anytime from receiving information from JaJa that you previously opted-in by sending a request to An automated option can be also found at the bottom of any newsletter you might receive from JaJa.

6. Profiling

We may analyse your personal information to build an individual profile of your interests and preferences so that we can contact you with information relevant to you. The profile is based on your (surfing) behaviour. We may make use of additional information about you when it is available from external sources to help us do this effectively.

7. Use of cookies and other simlilar technologies

Certain data is anonymously collected through cookies and other similar technologies.

What is a cookie?

A cookie is a small file stored on your device or browser by a website, an app, online media or advertisements. This way, the website can honour your preferences during the use of our website. The collected data is then analysed to facilitate your browsing and personalize your experience on the website.

Some of the cookies used on our Website are set by us, and some are set by third parties who are delivering services on our behalf. For more information about the different types of cookies, our cookie policy and how to change your cookie preferences, please read the JaJa Cookie Policy.

8. Security and confidentiality

We have developed technically and organizationally appropriate security rules in order to avoid the destruction, loss, forgery, modification, forbidden access and mistaken communication to third parties of your personal data. To accomplish this, we:

  • use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to ensure that all data passed between the web server and browser remain private

  • periodically review and enhance as necessary our security and privacy policies

  • only give access to personal information to authorised personnel

  • keep our servers within the Economic European Area (EEA) or non-EU countries that adopted the Privacy Shield Policy to ensure the protection of your personal data

We are in no way liable for any direct or indirect damages resulting from the unauthorized access of your personal data by a third party such as hackers. Your use of our Website demonstrates your assumption of this risk.

The Website can include links, hyperlinks or references to other websites, that are not controlled or managed by us and to where our Privacy and Cookie Policy do not apply. We are not liable for the content of these websites, or for the offers, products and services offered by those. We encourage all users to read the privacy statements of the visited websites.

9. General provisions

Changes to privacy policy

We may amend our privacy policy from time to time by changing it on the Website. This way, you are always aware of what information we collect and how we use it.

We recommend to periodically review the Privacy Policy to stay up-to-date about our privacy practices. However, if we plan to materially change the way in which we use or disclose your personally identifiable information, we will provide you with prior notice and a chance to opt-out of such differing uses.

This privacy policy was last updated on the 16 May 2024. As long as you use you are agreeing to this Privacy Policy and any updates we make to it.

Applicable law and juridiction clause

Together with our Cookie Policy, the Privacy Policy shall be governed, interpreted and executed in accordance with Belgian law, which is exclusively applicable to any eventual dispute. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to our Privacy and Cookie Policy.